Knowledge Base/Troubleshooting

WiFi Connection and/or Performance Issues

AirStash Support Jan 03

This topic covers intermittent WiFi connection or very slow performance issues.

If you cannot connect at all via WiFi, please see: http://support.airstash.com/entries/175696

 

The main reason for intermittent connection or slow performance via WiFi is typically due to too many devices communicating on or near the same WiFi channel or wireless interference from other devices such as a microwave, cordless phone, wireless video camera, etc.

  1. Make sure there are no 2.4GHz devices on that would interfere with WiFi, such as a cordless phone, microwave, wireless video camera, etc.
  2. If you have access to a WiFi Scanner/Analyzer, look to see what channels are crowded with other WiFi access points.
    • A02 default is Channel 9
    • A01 default is Channel 3
  3. If your AirStash supports it, change the WiFi channel to the most open channel furthest away from the bulk of activity. See: http://support.airstash.com/entries/20836208
  4. If you cannot change the AirStash channel, change or turn off other access points that are utilizing the same channel as AirStash.
 
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